Support Policy – Digital Business Card & Web Design Services

At prowebcard, we are dedicated to providing excellent customer support for our Digital Business Card and Web Design Services. Below are the details of our support offerings.

1. Support Availability

• Support Hours: 10AM to 6PM
• Phone Support: 022-22545555
• Email Support: support@prowebcard.com

2. Digital Business Card Support

We offer assistance with:

• Setting up and accessing your digital business card.
• Troubleshooting issues with QR codes, links, or sharing methods.
• Updating your contact details, branding, or design (as per your package).
• General guidance on how to use and share your digital business card.

Support Duration: Free support is available for 1 months after delivery. Additional support or updates may require a maintenance fee.

3. Web Design Support

We provide support for:

• Website access and hosting setup.
• Fixing minor bugs or technical issues post-launch.
• Basic guidance on updating content, images, or text.
• Security and performance-related inquiries.

Support Duration: Free support is included for [X] days/months after project completion. Extended support or maintenance plans can be purchased separately.

4. What is Not Covered in Free Support?

• Major design or functionality changes after project completion.
• Third-party integrations or plugins not included in the original project.
• Data loss due to client-side changes or external security breaches.
• Hosting, domain, or email-related issues not managed by us.

For advanced modifications, we offer paid support plans. Contact us for details.

5. How to Get Support?

• Submit a Support Ticket: [Provide Link or Email]
• Call or Chat with Us: During business hours.
• FAQ & Knowledge Base: [Provide Link]

6. Contact Information

For any support-related queries, reach out to us:

• Email: prowebcard@gmail.com
• Website: prowebcard.com

By using our services, you acknowledge and agree to this Support Policy.